Technical Support Specialist (6 month contract)

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below :

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below.

Technical Support Specialist (6 month contract)

• To provide advanced technical support and root cause analysis for incidents escalated, ensuring timely and accurate resolution within agreed service levels. The Technical Support Specialist II acts as a knowledge leader — identifying trends, documenting solutions, and driving improvements that enhance the efficiency, accuracy, and automation capability of Capitec’s Service Desk. This role supports Capitec’s transformation towards a proactive, quality-driven, and digitally empowered support environment by leveraging analytics, process discipline, and automation tools (including CoPilot and Power Automate) to improve the service experience and reduce recurring incidents.

Experience

Minimum :

Ideal :

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum :

Ideal :

Skills

Conditions of Employment

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No : 1980 / / 06

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