Debt Collection Supervisor / Team Leader

Please take note of  working hours  as follows :

• Mondays - Thursday : 08h00 to 16h30
• Fridays : 07h00 to 15h30
• Saturdays : 08h00 to 13h00 (at least 2 Saturdays a month)

Responsibilities :

Manage team performance, set objectives, and review KPIs

Take over calls during escalations and handle performance metrics

Create reports (hourly, daily, weekly, monthly)

Identify and address underperformance and implement improvement plans

Conduct internal reviews and drive performance optimization

Assist with training and upskilling Debt Collectors

Work closely with QA to ensure proper call handling and etiquette

Maintain team motivation, office discipline, and clear communication

Hire and onboard new employees as needed

Requirements :

Matric

3-5 years’ relevant experience

Strong communication, leadership, and conflict resolution skills

Ability to manage and motivate a team effectively