Product Manager – VAS

SPAR Central Office – Tech Services is currently recruiting for a Product Manager – VAS to join their dynamic team.

The purpose of the Product Manager – VAS is to partner with the business to establish business requirements and product feature definitions for each product within the portfolio. The incumbent is responsible for managing the relevant Product roadmap and must lead a cross-functional team that executes a continuously enhanced product solution for internal or external customers. This role serves as the key integration point with Tech Services, business leadership and manages vendors, all whilst ensuring a seamless end-to-end digital customer experience.

KEY PERFORMANCE AREAS

• Manages the product vision, strategy, and roadmap within the product area in support of business goals
• Drives full product lifecycle initiatives from inception to launch working closely with relevant stakeholders
• Maintains a deep understanding of the VAS systems, customer journeys (including expectations and pain points) as well as industry best practices and uses these insights to drive a product maturity plan
• Enables the roadmap to deliver scale of the VAS business across all channels and categories
• Evaluates different technology options, APIs and capabilities, to establish integration plans in context of business requirements
• Ensures document management for all new product Configuration, Development and Process Changes
• Serves as a product subject matter expert to the technical / developer community and business
• Monitors emerging trends both technical and functional to ensure product stay relevant and meet business requirements
• Ensures an end-to-end product improvement process that delivers agile and coordinated change
• Ensures that product conforms to legal, risk and governance criteria
• Recommends appropriate processes to facilitate data availability and ensures information and data integrity
• Ensures end-to-end testing of issues and communicates status to key stakeholders
• Engages with the CX Helpdesk to monitor any issues and provides second level support for issue resolution
• Leads a cross-functional product team (including vendor developers) ensuring role clarity and collaboration in an agile working environment
• Collaborates with the demand to deploy team to drive effective solution implementation across the user community
• Provides feedback to team members on progress and performance on an ongoing basis ensuring a continuous learning environment and effective teamwork

MINIMUM REQUIREMENTS

SKILLS REQUIREMENTS

Kindly note : All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

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