F& Amp;B Creative Executive (Sun City)

Sun InternationalZA

12 days ago

Job description

Job title : F& Amp;B Creative Executive (Sun City)

Job Location : North West,

Deadline : November 30, 2025

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Job Purpose

The F&B Creative Executive will be responsible to lead and set the creative vision for the Palace brand across various platforms and areas of operation including conceptualizing, aligning and showcasing themes from an interior design, food display, promotions, and F&B product perspective to reflect the Palace brand identity while seamlessly blending aesthetics with practicality with the aim of achieving the operational objectives of the hotel, offering a unique African experience.

The role will also be responsible for creating maximum engagement across consumer touch points, collaborating with marketing to ensure innovative marketing campaigns and content, and producing customer-centric marketing experiences to showcase the Palace as a luxury hotel brand on various media channels and growing the reputation of the hotel as a leading hotel of the world.

Key Performance Areas

Job Scope & Responsibilities

Provide thought leadership and innovation in maintaining and adapting the Palace’s F&B customer value proposition, plan and standards

Create a roadmap and objectives around the customer’s five-star gastronomy experience and journey when visiting the hotel

Provide innovative concepts and customer insights to showcase food and beverage displays to entice customers to experience the Palace offering

Make restaurant and food display spaces functional, safe, and beautiful by determining space requirements and selecting essential and decorative items, such as colors, lighting, sound and materials to enhance the presentation of dishes

Use creative flair and technical expertise to design layouts, select appropriate colour schemes, furniture, materials, and accessories that synchronize with the menu and food product offerings.

Craft functional and visually appealing spaces, considering aspects like lighting, acoustics, ergonomics, and sustainability

Compile customer-focused hospitality solutions and promotions relevant to customer preferences within the parameters of the Palace brand

In collaboration with the F&B and food prep teams, implement solutions to improve overall customer experience and offerings to customers to address identified gaps and opportunities

Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders

Communicate objectives and important information with regards F&B product offerings and changes to the team and key stakeholders to ensure optimal execution and synergy throughout the experience

Collaborate with other departments to implement the experience for customers across the property

Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout their stay

Develop and maintain a customer recognition programme to acknowledge customers’ special occasions including birthdays and other important dates

Actively mentor and provide advice and support to the Butler team in the setup and display of food and beverage events and special occasions

Drive a “best-in-class” customer insights culture that provides an understanding of who our customer is; and analysing, measuring and providing insights reporting into customer experiences and preferences, based on business intelligence data analyses

Monitor that the customer relationship database is complete and accurate with comprehensive and valid data to provide consistent and reliable insights into the Palace’s VIP and return customers, their preferences and feedback

Compile promotion plans and proposals (including recommendations, project plan and costing) for events / promotions in line with operational objectives and targets

Define resource requirements for delivery of displays / promotions / events at the Palace including entertainment as is required

Develop internal communication messaging around promotions to ensure cohesive messaging with regards promotional activations

Hire or source any additional technical equipment requirements

Communicate with promoters and suppliers with regards requirements for specific events / entertainment

Oversee action plans including advertising, media liaison, promotional collateral

Project manage milestones for the delivery of the promotion, ensuring all stakeholders are updated and follow-through happens

Develop publicity plans and objectives to maximise positive publicity and ensure the correct target market is reached

Compile and deliver content for media releases and publicity material to display the Palace’s F&B offering

Be present during promotional events to ensure a seamless execution in line with plans

Co-ordinate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotion

Completes month end analysis and compile reports

Track and reconcile expenses to allocated budget

Resolve any problems and queries as may arise with regards the planning and implementation of promotions at the unit

Requirements

Education

Grade 12

3 Year Diploma in Design Management

Experience

Minimum of 8 - 10 years experience in creative interior design and layout within the hospitality environment

Ability to supervise and lead concepts and promotions

Understanding and track record in showcasing Food and beverage concepts

Skills and Knowledge

Core behavioural competencies

Conceptualising

Problem Solving

Decision-making

Implementing (Planning; Delegating; Follow-through)

Dealing with Customers

Emotional resilience

Building & Developing relationships

Integrating (Connecting; Collaborating; Dealing with Conflict)

High energy levels

Technical / proficiency competencies

Food and beverage concepts and setups

Promotion Management

Marketing research

Strong English Verbal & Written Communication skills

Business Acumen

Digital acumen including Social Media platforms

Networking skills

Cultural understanding & protocol

Business Intelligence interpretation

Proficient Computer Skills (MS Office / EGS)

Project management

Media / Advertising / Branding jobs

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