Reservationist

Duties :

Handle incoming reservation calls and emails, ensuring accurate booking information is captured.

Provide clients with information regarding availability, rates, and room types (or other relevant products / services).

Process and confirm reservations, including special requests and requirements.

Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences

Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.

Maintain and update reservation records in the system.

Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.

Assist with cancellations, no-shows, and rebookings as necessary.

Provide outstanding customer service and ensure customer satisfaction.

Liaise with clients, sales team and operational departments

Allocation of payments and banking daily

Prepare daily reports

Perform other duties and tasks as operationally required

Requirements : Grade 12

Hospitality diploma

Minimum of 2 years in a 4 / 5-star hotel as a reservationist

Previously experience at a hotel in an isolated environment

Having a 3-year recognised, is a strong advantage

Proficient in Microsoft 365