National Maintenance Manager

The National Maintenance Manager is responsible for the effective and efficient planned, preventative and corrective maintenance activities in their entirety for all Teraco assets nationally, thus ensuring maximum system availability and uptime.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

Maintenance Management

• Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability
• Manage maintenance working methods to ensure all SLA and MSA’s are achieved
• Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco standards
• Carry out regular supplier reviews to ensure relationships are maintained to drive quality service across the business
• Where possible, standardise maintenance activities across all facilities
• Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
• Co-ordinate maintenance efforts to ensure all facilities maintained to Teraco standards
• Conduct retrospective sessions in order to identify areas for continued service delivery improvements
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such
• Respond to emergency calls for maintenance
• Perform troubleshooting and effective root cause analysis to permanently resolve maintenance related issues
• Perform administrative tasks as required
• Ensure client notifications contain concise, accurate information and sent out to the correct recipients on time by the necessary departments
• Review tasks on the maintenance management system to ensure correct documentation has been uploaded
• Ensure that the uploaded maintenance documentation has been completed correctly as per the required Teraco standards
• Continuous quality checks on uploaded / submitted documentation
• Weekly management updates on all maintenance related tasks and audits
• Ensure all assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e., asset and inventory management
• Provide system training and ongoing support on the maintenance platform to the infrastructure maintenance team
• Ensure that all work performed is in accordance with established practices and procedures
• (AP1)Continuous review of methods of procedures (MOP)
• Active participation in site hand-over process from Construction fit out to Operations.
• Analyse the maintenance planning system and modify where necessary to be able to run a simple yet effective maintenance system

Compliance

Critical System Management

Budget

Data Centre Ethics

People Management

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