Virtual Medical Receptionist For Optometry Practices (Fully Remote for US-Based Client)

We are looking for a Virtual Medical Receptionist for an eyecare practice. Eyecare industry experience is required and as the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed.

Key Responsibilities :

• Greet and assist patients over the phone and via email.
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
• Verify vision and medical insurance benefits for patients prior to appointments, including eligibility, co-pays, deductibles, and authorization requirements.
• Communicate effectively with insurance companies and third-party payers to resolve verification and billing issues.
• Collect and input patient information accurately, ensuring compliance with HIPAA and office policies.
• Educate patients on insurance coverage, out-of-pocket costs, and billing procedures.
• Manage incoming calls, emails, and messages; triage inquiries and route them appropriately.
• Support billing and collections teams by providing insurance data and verification records.
• Maintain a high level of confidentiality, professionalism, and courtesy at all times.

What We’re Looking For :

Other Requirements :

#J-18808-Ljbffr