It Helpdesk Officer – Information Technology - Johannesburg, South Africa

BowmansJohannesburg, Gauteng, South Africa

9 days ago

Job description

Job title : IT Helpdesk Officer – Information Technology - Johannesburg, South Africa

Job Location : Gauteng, Johannesburg

Deadline : November 06, 2025

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Purpose

Provide timely and efficient support to the employees of the Firm on hardware, software, audio / visual events, and special IT-related requests.

Experience and Qualifications

Senior Certificate essential

CompTIA A+ N+ essential

3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications).

Good written and verbal communication skills

Effective client service orientation

Ability to communicate technical information to non-technical people.

Key Accountabilities

User Support

Monitor all incoming help desk calls

Encourage all calls to be logged

Attend to all calls timeously and professionally

Escalate queries where necessary

For escalated queries, keep the user updated on the progress

Prepare for audiovisual events

Obtain details for the event

Liaise with the user to determine any special requirement

Set up the boardroom before the event

Ensure equipment is fully functional

Decommission room and collect equipment when the event is over

Repair and Maintain

Conduct repairs timeously on both hardware and software

Log a call with the supplier if repairs cannot be done in-house.

Supply loan equipment to users where appropriate.

Ensure audio-visual facilities are in working order on a daily basis

Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers

Data Center

Ensure tape backups are done daily

Ensure no warning alerts

Ensure the server room environment is optimal

IT Projects

Contribute to IT projects as required

Inventory

Maintain adequate levels of IT stock. This includes both consumables and hardware

Report hardware levels to the Help Desk Team Leader / IT Manager

User Moves

Re-connect desktop / laptop, phone and printer

Update systems where relevant

Install software for users

Receive requests for software from the user

Install software for the user

Train user on how to use software

Relationship Building

Develop and maintain relationships with levels of staff as a trusted IT resource.

Maintain strong working relationships with and have open and transparent communication between all members of the IT team

Competencies

Analytical Thinking

Client Focus

Initiative

Interactive communication

Problem-solving

Resilience

Teamwork

Using Information Technology

Planning and Organizing

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Officer Johannesburg • Johannesburg, Gauteng, South Africa

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