Customer Service Advisor- English Speaking

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with + / -1300 lounges globally and Columbus Insurance, a leading travel insurance specialist.

The Role :

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Experience, skills and knowledge required :

Must haves

• Fluent in speaking, writing and reading English
• Dealing with clients telephonically – above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles / career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves :

Days of work : 24 / 7 Rotational Shifts ( 05 : 00–14 : 00; 08 : 00–17 : 00; 10 : 00–19 : 00; 12 : 00 – 21 : 00; 14 : 00–23 : 00; 15 : 00–00 : 00; 17 : 00–02 : 00; 19 : 00-04 : 00; 20 : 00-05 : 00 )

NB – Hours affected by DST.

Hours of work : 24 / 7 dept.

Special arrangements : Working SA Public holidays