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Assistant Store Manager - Clicks V & A Waterfront

Clicks GroupCape Town, Western Cape, South Africa

10 days ago

Job description

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Listing reference : click_

Listing status : Online

Apply by : 22 October 2025

Position Summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

EE position : No

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Description

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

To ensure the achievement of the store’s financial performance by driving and maximising sales through the execution of promotional activities and driving cross‑selling, up‑selling initiatives and superior customer service across the store team.

To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.

To successfully execute in‑store visual merchandising, ensuring the in‑store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.

To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.

To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.

To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.

To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum Requirements

Education and Experience Requirements

Essential : Grade 12 (Maths 50% and English 50%)

Essential : Relevant Retail / Business Management qualification (External applicants)

Desirable : Degree in Relevant Retail / Business Management

Minimum 2 years’ experience in an assistant store management role within a retail / FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme

Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge And Skills Required

Understanding and application of financial management principles

Retail / FMCG background and understanding of merchandising and promotions principles

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of customer service excellence

Knowledge of labour legislation and IR practices

Knowledge of people management

Knowledge of competency based interviewing

Numeracy skills

Results and target driven

Planning and organising skills

Problem‑solving skills

Strong customer orientation

Good communication skills

Computer literacy

Essential Competencies

Following instructions and procedures

Planning and Organising

Delivering Results and Meeting Customer Expectations

Working with people

Analysing

Leading and Supervising

Entrepreneurial and Commercial Thinking

Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

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Store Manager • Cape Town, Western Cape, South Africa

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