Memberships Administrator

Company Description

REMAX Southern Africa is the largest real estate organization in Southern Africa, with over 160 offices and 3,400 estate agents across the region. REMAX Southern Africa is the headquarters and franchisor of the REMAX trademark in the southern region of Africa. With the brand continuing to grow, the Memberships & Legal team is looking for an administrator to join the team. The office is located in Tokai, Cape Town.

Role Description

This is a full-time, hybrid position for the Memberships Administrator, based in Cape Town. The Memberships Administrator will provide administrative, legal and operational support to the Memberships Coordinator in managing the company's memberships portfolio. This role ensures that membership data, fica & compliance documents, franchise agreements and processes are handled accurately and timeously while maintaining high standards of service to offices and agents.

Key Responsibilities

Membership Administration

• Assist with the acceptance process for new members, reactivations, transfers, terminations, and roster updates.
• Support the preparation and maintenance of membership-related documentation.
• Track and follow up on membership fee payments under the guidance of the Memberships Coordinator.
• Update and maintain member information across systems (Billing, Google Maps, States Portal).

Reporting & Statistics

Franchise & Contract Support

General Administration & Support

Manage routine correspondence with offices regarding membership queries.

Qualifications

Skills & Competencies

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