Team Lead : Claims Processing (Warranties)

Team Lead : Claims Processing (Warranties)

Locations : Gauteng, Johannesburg. Time type : Full time. Posted on : Posted Today. End Date : October 31.

Job Purpose

Lead a team of Processing Claims Consultants to ensure the effective validation of already‑captured claims.

Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Responsibilities

• Leadership and Direction : Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Performance Management : Respond to personal objectives and use performance management systems to improve personal performance.
• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Operations Management : Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.
• Operational Compliance : Identify, within the team, instances of non‑compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Data Collection & Analysis : Collate and analyse claims processing data using pre‑set tools, methods and formats; identify trends regarding the customer experience.
• Customer Management (Internal) : Help senior colleagues manage client and customer relationships by using relevant client systems.
• Document Management : Create and ensure compliance with a company wide document management system.
• Administration : Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
• Correspondence : Respond to escalated requests using telephonic conversation or emails (internal and external).
• Involves working independently.

Education

Experience

Our Work Experience

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

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