Merchant Support Agent Vacancy At Capitec Bank

Merchant Support Agent vacancy at Capitec Bank

Capitec Bank is recruiting and accepting applications for the Merchant Support Agent vacancy.

Deadline : Ongoing / Not specified

Purpose Statement : To provide 24 / 7 real- and non-real-time support to Capitec Bank Merchants, Employer Salary Transfer Facility (ESTF) clients, and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM :

School leavers are eligible to apply for this role.

IDEAL :

Customer service experience and administration in a Business Services environment

Technical Support via a call centre

1 – 2 years inbound and outbound contact centre experience

Qualifications

MINIMUM :

Grade 12 National Certificate / Vocational in Grade 12 National Certificate

IDEAL :

Certification in Communication

Knowledge

MINIMUM :

School leavers are required to have subjects related to business management or communication.

IDEAL :

Call centre processes and procedures

Customer care and service protocol

Technical knowledge (systems and software)

Understanding of business services banking products

Interpersonal & Relationship management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

Clear criminal and credit record

Willing to work regular shifts, weekends, or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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