Customer Care Consultant

Overview

Customer Care Consultant / Helpdesk Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges / incentives / goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies and Experience

• Proven success in developing and executing business strategies.
• Computer literate – intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years’ experience in business development, sales, or related field.

Description of Tasks

Ad-Hoc

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