Client Liaison / Inbound Call Centre

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : Sales

BASIC SALARY : R10 000.00 + Benefits

START DATE : A.S.A.P / Immediate

REQUIREMENTS :

Matric

2 years of call centre / telesales experience

Proven track record of success in telesales or in a call centre

Fluent in English and Afrikaans (100% requirement)

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Patience when dealing with customers

Ability to communicate and build rapport with clients

Target-driven

Fluent in English and Afrikaans non-negotiable

DUTIES :

• Customer Assistance : Assess client needs and provide product recommendations based on customer preferences.
• Product Knowledge : Possess detailed knowledge about the products being sold, including materials, design features, dimensions, and care instructions.
• Sales Process : Explain the benefits of different products, answer questions, and handle customer objections. Upsell or cross-sell complementary items such as accessories or warranties.
• Providing Information on Delivery & Assembly : Inform customers about delivery timelines, costs, and any assembly or set-up options available. Arrange for deliveries or coordinate with logistics teams.
• Meeting Sales Targets : Work toward achieving sales targets through effective customer interaction and closing sales.