Store Manager (45hr) - American Swiss - Eastgate - Johannesburg
South Africa
Job Description
Responsibilities :
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience :
A Matric certificate.Minimum 3 years retail experience with a minimum of 1 year store leadership experience.Skills :
Builds Customer LoyaltyCustomer Service DeliveryCustomer Value ManagementCustomer-Focused ApproachEffectively Presents SolutionsKnows the Buying InfluencesLeverages Digital Communications with CustomersManages ResistanceManaging the Sales ProcessNegotiation & SellingPolicy & proceduresStrategic Sales PlanningLeadershipBehaviors :
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagernessBuilds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnershipsCustomer Focus - understands, anticipates, and meets the needs and expectations of customersDirects work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomesDrives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisationEnsures Accountability - takes accountability and ensures others are held to account on agreed upon performance targetsOptimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processesValues differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of othersPreference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.
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