Workshop Foreman

Purpose of the RoleThe function is responsible forthemanagement oftheworkshopto ensure superior service deliveryKey Performance AreasManage the branch workshop to the annual business plan and monitor all appropriate business metrics including branch balanced scorecards, profit and loss metrics, and asset metricsDevelop service plans,customer support plans and integrated service solutions to address changing key account customer service needsDevelop service management / advisor capacity and capability to improve repair event cycle times and quality of repairsDefine standardised service processes and procedures to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure complianceMaintaining customer relationships relating to service delivery and processes to standards and procedure complianceManage working capital with dedicated focuson debtors, stock and WIP agingManages warranty submissions and rejections, develop an understanding of repetitive warranty issues and provides feedback to the technical department to ensure product and service improvement.

Review and adjust service labour rates for own entity operationsManage implementation of the DMS system to improve quoting, allocation of time, measurement of productivity and tracking of work in progressImprove service productivity through implementation of auditable service & repair control proceduresImprove service intervention efficiencies through implementation of service operation reports and control processesEnsure continuous improvement of service workmanship through electronic repair manual procedure compliance, comeback committee investigation findings, quality control processes and corrective actionsReview external and internal audit / assessment reports and implement corrective action relating basic workshop, special tooling and safety equipmentPerform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationshipsDevelop team objectives, scorecards, work plans, technical activities and development plansPerform team and individual performance reviews, implement,and monitor corrective and development action plansMaintain a safe working environment (according to safety policy and procedures)Adherence to any reasonable instructionQualification, Experience and CompetenciesMinimum QualificationQualified Tractor MechanicMinimum Experience5-7Years working experience in a similar roleAgriculture industry, market segment and network distribution management experienceMechanisation equipment application experienceCompetenciesTechnical, service management and key account management experienceExperience with systems, policies & proceduresBusiness planning process management experienceProduct & technical knowledgeReport writing & presentation skillsBusiness administration & supervision skillsComputer literacySystem & program knowledge / useTeamworkLeadershipSelf-motivatedInnovative & assertivePassion for brand and productPassion for customer service excellenceAttention to detail and follow-up on deadlines

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