Service Manager

OverviewThe Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience.

Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.ResponsibilitiesEnsuring the overall standards required for Bar and Service are metSupervising all Bar and Butler duties to ensure quality standards are metOverseeing stock, managing ordering, deliveries, and invoicingMeeting health and safety protocolsEnsuring we remain within budgetTimeous support and communication with other departmentsWorking with the Lodge Manager to ensure an overall 5

• experience for our guestsContributing towards Thornybush being recognised as an award winning – world leading lodgeUpholding the Thornybush brand and overall standardsRequirementsGrade 12 | MatricRelevant Diploma or Degree to your advantageNo less than 3 years' experience in leading a Service TeamNo less than 5 years' experience working in a high-end safari environmentValid Drivers LicenseClear Criminal RecordTechnical SkillsExcellent command of the English language (a second language would be to your advantage)Computer literate (Microsoft & Google Suite)Experience in Nebula PMS, Nebula POS & Travelyst, or any property management softwareFood and Beverage knowledgeA good understanding of wineProven track record of successfully leading a large team (leading, motivating, coaching etc.

Proven track record of achieving results | goalsPosition DetailsContract type : PermanentSite : Thornybush Private Nature ReserveWork cycle : 6 weeks on : 2 weeks offBenefits : Accommodation, Meals (on duty) and UniformRemuneration : Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid