Reservationist

Duties :

Handle all reservation enquiries with professionalism and warmth.

Provide guidance on treatments, packages, and promotions while upselling services and retail products.

Manage the booking system and confirm bookings with pre-arrival communication.

Support front desk operations : guest check-ins / check-outs, payments, voucher redemptions, and reports.

Assist with stock control, retail displays, and administrative tasks for the Manager.

Ensure guest experiences align with our promise : "A sanctuary where you invest in elevating guest experiences."

Maintain guest confidentiality at all times.

Requirements : Grade 12

At least 23 years experience in a 5

• hospitality environment.

Previous reservations or reception experience.

Strong communication, interpersonal, and organisational skills.

Sales-driven mindset with the ability to upsell and promote services.

Computer literacy (MS Office, booking systems).

Professional grooming in line with luxury hospitality standards.