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Accounts Manager
People DimensionDurban, KwaZulu-Natal, South Africa30+ days ago
Job descriptionPlay integral part in generating new sales that will turn into long‑lasting relationships. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Employee recruitment. Onboarding and induction of new employees. Training and development. Employee relations. (Discipline in the workplace) Performance management. Employee wellness. Employee motivation. Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure key clients’ needs are met. Attend trade shows and marketing events as required. Grade 12 (Matric). Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field. Minimum of 5 years’ experience in similar positions in FMCG environment. Proven experience as an Accounts Manager. Experience in sales and providing solutions based on customer needs. Proficient knowledge and experience in Microsoft Office. CRM software. Ability to analyze data and sales statistics. Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. Excellent organizational skills. Strong negotiation and leadership skills. Able to manage multiple key accounts without compromising on the quality of services provided.
Job Description / Duties
Client Relationship Management
- Developing trust relationships with a portfolio of major clients.
- Develop and sustain relationships with customers that brings income to the company.
- Acquiring thorough understanding of key customer needs and requirements.
- Expanding relationships with existing customer needs and requirements.
- Ensure correct product and services are delivered to customers in a timely manner.
- Resolve issues and problems faced by customers and deal with complaints to maintain trust.
- Use company resources to develop and implement strategic solutions to achieve key clients’ long‑term goals.
Sales
Reporting
Employee Management
Other
Minimum Requirements
Qualifications
Experience
Knowledge
Skills
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Account Manager • Durban, KwaZulu-Natal, South Africa
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