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Quality Assurance Agent

TalksureDurban, South Africa

30+ days ago

Job description

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.

DUTIES AND RESPONSIBILITIES

Create scorecards providing accurate feedback
Listening to and assessing calls
Provide accurate feedback
Report on any trends or patterns that may be occurring
Filter information regarding non-compliance to QA Team Leader
Document and maintain scorecard on all assessments conducted
Ensure that you meet quantity and quality of calls listened to
Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

Grade 12 – which must be presented at interview stage

Must have at least 1 Year Quality Assurance (QA) experience within a contact centre

Computer literate – excel skills

CHARACTERISTICS OF THE REQUIRED CANDIDATE

Strong administration skills and high attention to detail

Ability to communicate on all levels

Proactive , punctual, and reliable

Well-presented and well spoken

Works effectively within a variety of situations

Planning and organisational skills

Understands the importance of confidentiality

Ability to provide concise, well written feedback

Excellent listening skills

Deadline oriented and ability to work well under pressure

Salary : Market relate d

NB : Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

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Quality Assurance Agent • Durban, South Africa