Franchise Enablement Manager | Centurion

Franchise Enablement Manager | Centurion

POSITION INFO : Qualifications

Business related qualification e.g. , operations management, risk management or related field

RE1 and RE5 essential

Experience

Minimum 5-7 years of experience in enablement, risk management, or operations within a franchise or multi-unit business environment, with a specific focus on short-term insurance operations.

Proven experience in rolling out technology platforms and driving adoption across decentralised teams.

Proven experience in establishing operational best practices that drive operational efficiency

Strong knowledge of Short-term insurance code of conduct and other relevant insurance regulatory requirements and acts.

Experience managing a team and delivering measurable outcomes across diverse stakeholders.

The successful incumbent’s key areas of performance include :

Value proposition Enhancement & Delivery :

By partnering with franchises in understanding their strategic intentions, operational needs and risks, continually review and enhance Consult’s franchise value proposition to enable sustainable growth.

Ensure the effective delivery and utilisation of Consult’s franchise value proposition by aligning resources, tools, and support.

Serve as the primary point of contact for franchise enablement, ensuring seamless operational support and guidance.

Best Practices Development & Implementation :

Develop, document, and embed best practices across the franchise network to drive consistency and efficiency.

Monitor franchise adherence to operational standards, identifying areas for improvement and implementing corrective measures where necessary.

Collaborate with franchisees to identify and share proven best practices that enhance performance and growth.

Identify, assess, and mitigate operational and advice risks within the franchise network to ensure compliance with organisational and regulatory standards.

Develop and implement frameworks to monitor and manage risk at both individual franchise and network-wide levels.

Provide guidance and training to franchises on risk-related policies, procedures, and best practices.

Investigate incidents and non-compliance, and implement corrective actions to prevent recurrence.

Develop a franchise onboarding framework that ensures seamless technology integration, alignment with Consult best practices and provides ongoing support during the onboarding phase.

Provide ongoing operational training on best practices and support on the effective use of Consult’s technology ecosystem

Conduct regular engagement sessions to track franchise progress throughout onboarding phase

Oversee the onboarding process for new franchisees, ensuring a smooth transition and full integration of business processes.

Training & Capability Development :

Design and deliver comprehensive training programs that equip franchisees and their teams with the necessary knowledge and skills to operate effectively.

Ensure training materials are aligned with Consult’s value proposition and support the adoption of operational best practices.

Continuously assess training effectiveness, refining content and delivery methods to optimise learning outcomes

Performance Monitoring & Compliance

Establish and track key performance indicators (KPIs) to evaluate utilisation of Consult’s value proposition.

Provide senior leadership with regular insights and reports on franchise success, challenges, and opportunities for improvement.

Conduct operational audits to ensure compliance with established guidelines and recommend enhancements where necessary.

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