Manager : Small Business Services

NedbankBethlehem, ZA

21 days ago

Job description

Job title : Manager : Small Business Services

Job Location : Free State, Bethlehem

Deadline : November 22, 2025

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.

Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

Improve results by tracking and analysing financial reports against agreed measures.

Understand clients business and needs through proactive client relationship management according to portfolio mandate.

Build relationships with internal stakeholders through communication and networking as determined by client needs.

Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.

Complete tasks through planning and reviewing against set targets.

Manage resources (time, processes and support teams) to optimize value against client expectations.

Comply with risk standards,policies and procedures through training and development as required by group complianceframework

Research and analyse information by using problem solving techniques to propose solutions for work challenges.

Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.

Identify training courses and career progression for self through input and feedback from management.

Ensure all personal development plan activities are completed within specified timeframe.

Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Obtain buy-in for developing new and / or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential

FAIS Qualification

Minimum Experience Level

2-3 years’ experience in Business Acquisition essential and be able to explain the key financial statements to analyze a small business's health

2-3 years' Relationship management experience would be an advantage

Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

Banking knowledge

Banking procedures

Business Acumen

Business principles

Business writing

Communication Strategies

Data analysis

Governance, Risk and Controls

Microsoft Office

Nedbank policies and procedures

Nedbank vision and strategy

Principles of financial management

Principles of project management

Relevant regulatory knowledge

Relevant software and systems knowledge

Decision-making process

Nedbank culture

Cluster Specific Operational Knowledge

Behavioural Competencies

Communication

Energy

Building Trusting Relationships

Managing Work

Sales Disposition

Sustaining Customer Satisfaction

Banking jobs

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Service Manager • Bethlehem, ZA

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