Loyalty Forensics Specialist

The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation’s loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With fraud in loyalty programmes increasing both globally and locally, this position takes ownership of developing fraud prevention strategies, coordinating investigations, and driving systemic improvements across the business.

Job Description

Role and Responsibilities

• General :

Provide strategic leadership and oversight of  Corporation’s loyalty fraud mitigation portfolio.

Detect, investigate, and mitigate fraudulent activity within loyalty programmes.

Lead collaboration efforts with the Call Centre, Loyalty Team, Operations, POS Systems, and Loyalty Systems to ensure end-to-end fraud controls.

Collect, preserve, and analyse digital evidence (system logs, transaction history).

Develop and maintain enterprise-level fraud detection rules and monitoring frameworks.

Establish thresholds and alerts for high-risk behaviors such as abnormal points accumulations, voucher redemptions or excessive promotion usage.

Oversee post-incident reviews, ensuring root causes are addressed and systemic improvements implemented.

Lead forensic analysis of profile usage, device data, and partner reports to understand emerging fraud tactics.

Recommend and implement enhanced digital controls in partnership with IT Security.

Oversee the production of dashboards and reports on loyalty fraud trends.

Present findings and recommendations to senior management, highlighting key risks, performance of fraud controls, and emerging threats.

Provide data-driven insights that inform long-term fraud prevention strategy.

Partner with internal stakeholders to support impacted customers.

Act as a subject matter expert on loyalty fraud risks for internal and external stakeholders.

JOB DESCRIPTION

LOYALTY FORENSICS SPECIALIST

Ensure all investigations are conducted in compliance with POPIA and internal data protection policies.

Support audits, regulatory requests, and compliance reviews related to loyalty fraud.

Lead cross-functional engagement with Loyalty, CRM, IT, Operations, Training and Legal.

Provide regular fraud risk updates to senior executives and franchise stakeholders.

Foster a culture of fraud awareness and proactive risk management across the organization.

Key Skills and Competencies

Education and Experience Requirements