SayPro- Technical Support Consultant

Location

Johannesburg, Gauteng

Full job description

An Online Electronics, CNC, and Laser Company in South Africa is seeking for a driven Technical Support Consultant to join our young and dynamic team. This is a superb opportunity to learn and grow within the company. The candidate will assist in the technical support department and after sales department which forms part of supporting customers, providing training, and other related tasks. The incumbent will also perform some sales tasks like sending out Invoices and dealing with day-to-day operations.

The individual will also assist with packing of orders that are placed online. Assisting with stock take.

Ultimately, you should be able to support customers, assist with technical queries as a priority, and assist the sales team where possible. After sales support plays a critical role in ensuring our customers are happy with the products and can depend on our support channels. The position also entails providing customers with advice based on the requirements. The candidate must be able to adapt to changes and learn the industry trends. The candidate must be technically inclined and hands-on, and the willingness to learn.

The position is work from home and in office. Mondays to Fridays.

Laptop and company cell-phone will be provided.

Roles and responsibilities

Below is the list of what we are looking for in the preferred candidate :

• Analyzing customer requirements
• Manage customer expectations from a technical point of view
• Customer Support and follow up
• Laser machine repairs such as diode lasers, co2 and fiber laser marking machines
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Lightburn software and marking software skills
• Technical minded and ability to fix laser machines
• Technical mind and ability to fix CNC Milling machines
• Installation of CNC & Laser software on various machines
• In charge of the stock inventory at office
• Packing of orders that are placed online
• Following up with customers and resolving any issues that may arise.
• Management of license keys and emailing new license keys for Lightburn and CNC software
• Collaboration with various teams like sales team and digital marketing team
• Test and debug software related issues
• Good Understanding of the laser and art industry
• Able to write up new content and product guides for building a wiki portal
• Able to effectively communicate with customers via phone and email
• Willingness to learn and understand new technology
• Innovative and creative
• Updating records of customer communications and contact information
• Respond to inquiries about hardware or software issues
• Fluency in English language (written and spoken)
• Performing demonstrations of technical products
• Staying on top of industry trends

Qualifications and Education Requirements

Preferred Skills

Job Type : Full-time

Pay : R8000,00 – R12000,00 per month

Work Location : In person

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