Assistant Store Manager - Vangate

Company Description

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTechs in Africa, we’ve built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Vangate’s 3.2 m² kiosk is where ambition meets action—perfect for a chance-taker who believes in better. Lead with purpose and help us create memorable merchant experiences in this energetic space.

Responsibilities

• Assist with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• Drive monthly sales, activation ratios, and staff route planning for outbound activities; proactively create revenue‑generating opportunities in line with iKhokha performance goals.
• Open and close the store, adhering to trading times according to iK store operating hours.
• Assist in creating efficient and delightful merchant in‑store experiences.
• Act as immediate support to sales agents within the iKhokha Store network.
• Oversee stock management processes within the iK store.
• Accountable for the performance of agents based in the designated store.
• Dial leads generated in the field for conversion.
• Assist with traction on store ratings online.
• Provide customer service support.
• In‑field supervision of sales agents.
• Adhere to store operating hours.
• Assist in profile creation for merchants.
• Train and coach field and in‑store agents.
• Monitor daily staff productivity per company requirement.
• Manage time and attendance.
• Conduct check‑ins with merchants previously visited by agents.
• Assist with stock management (receiving and dispatching stock).
• Perform weekly stock takes and cycle counting.
• Basic understanding of POS systems for stock management.
• Manage store asset registers.
• Report back to internal stakeholders weekly / monthly on store performance.
• Report to the Store Manager daily.
• Provide feedback on general in‑store activity.
• Report to logistics / finance on any stock queries.
• Report in required market insights within the designated area.

Qualifications

Deal Breakers

Additional Experience (Frontrunner)

Perks of Joining the Tribe

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