Guest Services Officer
Crew Life at SeaCape Town, Western Cape, South Africa30+ days ago
Job descriptionGreet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere Provide information and assistance to guests regarding onboard activities, services, and amenities Handle guest inquiries, complaints, and requests in a timely and professional manner Manage guest accounts and process payments for onboard purchases Coordinate with other departments to fulfill guest requests and resolve any issues Maintain a high level of cleanliness and organization at the guest services desk Keep track of guest feedback and make recommendations for improvement Assist with the check-in and check-out process for guests Conduct daily briefings to inform guests of upcoming events and activities Handle any emergency situations and follow proper procedures Uphold company policies and procedures at all times Act as a point of contact for VIP and special needs guests
Qualifications :
- High school diploma or equivalent required, college degree preferred
- Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and ever-changing environment
- Proficient in Microsoft Office and reservation systems
- Fluent in English, additional languages are a plus
- Must be able to work flexible hours, including evenings, weekends, and holidays
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Service • Cape Town, Western Cape, South Africa
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