Customer Service Coordinator

What Youll Do

● Manage incoming customer queries via WhatsApp, email, and phone

● Assist customers with online orders, deliveries, and product questions

● Message customers about delivery cut-offs, delays, or order updates

● Support our retail stockists with queries or small requests

● Keep customer info up to date and help with order tracking

● Support with coordinating marketing activations as required

● Assist the team with other customer-facing admin tasks as needed

Who You Are

● A great communicator - friendly, clear, and professional across all channels

● Fast and efficient, with great attention to detail

● A multi-tasking pro who can stay calm when things get busy

● Comfortable using Google Sheets and quick to learn new systems

● A team player whos positive, reliable, and ready to help wherever needed

Requirements

● Undergraduate degree

● Drivers license and vehicle - might need to support with ad hoc support