Workshop Foreman - Trucks - Worcester

Overview

Vacancy for a Supervisor : Foreman in a truck workshop located in Worcester. The role is suited to an experienced person who can ensure repairs are performed correctly and efficiently by qualified technicians and maintain high customer satisfaction in the service department. Provides effective technical and specialist support to staff while ensuring a high quality of workmanship and service delivery to customers.

Responsibilities

• Recruits, hires and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with all regulations that affect service operations (e.g., hazardous waste disposal, OHSA Right-to-Know).
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians\' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment; reports problems to the service manager or dealer.
• Ensures proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager\'s meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment and professional appearance.
• Other tasks as assigned.

Qualifications And Experience

Skills and Personal Attributes

Sound communication skills in English and the language commonly spoken in the area (speak & write).

Personal Attributes

Seniorities and Employment

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