Overview
FCS
Reporting to the Cash Centre Manager
The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.
Minimum Requirements
- Clear criminal record
- Computer literate (Microsoft Office; Outlook)
- At least 4 years Cash Centre experience
- Supervisory experience or similar role is an advantage
- Proven administrative skills and good discipline
- Good interpersonal skills
- Must be able to multitask and work under pressure to meet strict deadlines
- Must be able to work extra hours if the need arises
- Must be able to address and resolve challenges which may arise
- Flexibility in terms of working hours is required (including working at night)
Job Specification
Opening and closing of Cash Centre where applicableCoordinate and manage the activities of tellers / treasurers / supervisorsMonitoring and coordinating cash orders received, ATM loads / unloads, cash returns (banking) and ATM settlement and load slipsEnsuring that any cash movement issues are identified timeously and escalated / resolvedEnsuring all daily reports and statistics are up to dateEnsuring Standard Operational Procedures are always adhered toRe-counting of money if difference occurEnsure all relevant documentation is complete / neatly and filedEnsuring all schedules balance with physical countEnsuring Registers are used and signed for dailyEnsuring Incident reports are handled as requiredEnsuring all client queries are dealt with in a professional manner, timelesslyEnsuring client satisfaction is top priority in our line of businessEnsuring basic discipline is enforced in the cash centerAccountable for Cash Centre appointed to him / her if no managerHandling queries, incidents and investigations where applicableManaging stockOther Personality Attributes
Honest and reliableAccuracyMust have good communication skillsGood interpersonal skillsOrganising and planning abilityQuality assuranceWilling to work shifts and long hoursCore Competencies
Self-developmentCommunication skillsCustomer focusTeam WorkWe reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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