Elite Desk Service Administrator

Company Overview

Our client is a national provider of fire and security systems, delivering installation, commissioning, and maintenance services for multi‑site and national operators across the UK. From a National Control Centre, a dedicated service team coordinates regional delivery teams to ensure a seamless, high‑quality service for customers.

Service Administrator – Elite Desk

We are seeking an experienced Service Administrator to join our client’s Elite Desk. This role involves managing daily customer interactions via email and telephone, logging and coordinating service requests, preparing quotes, arranging remedials, and ensuring smooth job processing through a cloud‑based CRM system. You’ll also manage post‑service administration, including job closure and invoicing. The position involves close collaboration with regional Delivery Centres (DCs) to schedule work, maintain documentation accuracy, and uphold service standards. Reporting to : Director. Hours : 08 : 30 – 17 : 00, Monday to Friday.

Key Responsibilities

• Acknowledge, log, and process incoming work requests in a cloud‑based CRM system within agreed timeframes.
• Ensure all customer purchase orders, job numbers, and work orders are correctly recorded to prevent invoicing delays.
• Identify the relevant geographical response area and allocate jobs to the correct Delivery Centre.
• Liaise between customers and Delivery Centres to coordinate site attendance and meet KPI targets.
• Create and issue work orders, prepare and manage quotes, and reconcile invoices.
• Track progress of work orders, ensuring attendance, documentation, and completion details are accurate.
• Process completed job sheets promptly, arrange remedial quotations if needed, close jobs, and prepare invoices.
• Compile and produce service level reports as required.
• Maintain accurate and up‑to‑date records in the CRM system.

Qualifications & Skills

Additional Information

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