Business Analyst (Process)

Overview

Management Level : Manager

PwC’s project portfolio management focuses on optimising project portfolios to drive strategic business outcomes. Roles involve overseeing project selection, prioritisation, and resource allocation to facilitate successful project delivery. You will oversee and coordinate various projects to help deliver within budget and timeline, using strong organisational and communication skills to manage teams and stakeholders. You will lead with integrity, motivate others, coach and manage performance, and identify opportunities that contribute to the Firm’s success. You will embrace technology and innovation to enhance delivery.

Responsibilities

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

About PwC SATIC and the role

As a Business Process Analyst at the Manager level within PwC’s South Africa Technology & Innovation Centre (SATIC), you will drive operational effectiveness and strategic alignment across the organisation. The role requires expert analysis, design, and optimisation of business processes that support SATIC’s transformation agenda, including human capital initiatives, learning and development programmes, and change management frameworks. You will lead the assessment and refinement of complex processes to ensure they enable seamless execution aligned with SATIC’s broader goals.

Summary

As a Business Process Analyst at the Manager level, you will analyse, document, design, and improve internal SATIC organisational processes across a range of projects. You will partner with HR teams, line managers, and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of internal SATIC operations and change initiatives.

Qualifications / Certifications required

Experience and competencies required

Responsibilities of role

Key Responsibilities

Business Process Analysis :

Project Support & Scope Definition :

Requirements Gathering & Documentation :

Stakeholder Engagement & Communication :

Continuous Improvement :

Desirable skill sets

Role related attributes

Travel Requirements : Up to 20%

Available for Work Visa Sponsorship? : No

Job Posting End Date : October 24, 2025

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