No longer accepting applications

Service Ambassador

Virgin Active South AfricaZA

30+ days ago

Job description

Job title : Service Ambassador

Job Location : KwaZulu-Natal,

Deadline : November 14, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Job Description

Your Purpose...

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service / reception area, exercise floor, studios, swimming facilities and extended lounge areas.

This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

Control access into the facility

Communicate and provide information to staff, members and prospective members

Deliver on member needs and experiences from entry to exit

Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets

Drive digital engagement with members on our various platforms as our digital offering evolves

Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs

Retain members

Build member relations

Resolve complaints for each member or incident

Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise

Manage member adherence to club rules and standards

Manage member adherence to safety protocol

Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

Grade 12 Senior Certificate or NQF Level 4 equivalent

Successful completion of Reception Academy

Good understanding and knowledge of digital platforms

Sound knowledge of Virgin Active exercise experiences

Comprehensive understanding of the customer journey and the desired customer experience

Sound knowledge of club rules, operating standards and safety protocol

Minimum of 12 months experience within a face to face customer facing role

Proven ability to resolve member questions and queries

Embody the business values

People centric

Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)

Be curious (must be willing to succeed, seek opportunities to learn and grow)

Have a winning mentality (must be willing to go over and above to achieve success)

Must be motivated to achieve success.

A commitment to making a difference in people’s lives.

A Growth mindset

The ability to work independently.

Trustworthiness (must always act in doing the right thing)

A drive to create moments of magic for our members.

The ability to make decisions and take ownership and responsibility for the decision.

Action orientation

Administer First Aid (valid First Aid Level 1 certificate)

Excellent relationship-building skills

Problem-solving skills

Good communication skills

Ability to resolve conflict

We'd love you to have...

Wellness knowledge, beyond the health club

The ability to make quick and bold decisions.

The ability to be agile.

The ability to be collaborative.

High Interpersonal skills (EQ)

Administrative / Management jobs

Create a job alert for this search

Service Ambassador • ZA

Related jobs

Promoted

Service Expert

Oneplan Underwriting Managers LtdZA

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience. Maximizes on client service ope...Show moreLast updated: 29 days ago

Promoted

Branch External Sales and Service Advisor OBR- Sandton

FNB South AfricaZA

Job title : Branch External Sales and Service Advisor OBR- Sandton.To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.Provide tailored...Show moreLast updated: 2 days ago

Promoted

External Sales and Service Advisor OBR- Katlehong

FNB South AfricaZA

Job title : External Sales and Service Advisor OBR- Katlehong.To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.Provide tailored, val...Show moreLast updated: 24 days ago

Promoted

Customer Service Advisor (USA)

HuntswoodZA

Job title : Customer Service Advisor (USA).An exciting opportunity to support a financial services client of Huntswood.Their goal is to provide each customer with the highest level of customer supp...Show moreLast updated: 30+ days ago

Promoted

Sales Ambassador (Sales_Zimbali)

Dream Hotels & ResortsZA

Job title : Sales Ambassador (Sales_Zimbali).The Dream Ambassador is the key point of contact between DHR and Zimbali Lodge and their clients. To drive localised business for the hotel in alignment ...Show moreLast updated: 30+ days ago

Promoted

Service Expert - Inbound

Oneplan Underwriting Managers LtdZA

Job title : Service Expert - Inbound.To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client exper...Show moreLast updated: 29 days ago

Promoted

Brand Ambassador & Events Co-ordinator (Wearables & Sports Products)

Core GroupZA

Job title : Brand Ambassador & Events Co-ordinator (Wearables & Sports Products).Are you passionate about fitness, sports, and cutting-edge wearable technology? Do you thrive on the energy of event...Show moreLast updated: 23 days ago

Promoted

Service Ambassador 22.5

Virgin Active South AfricaZA

Job title : Service Ambassador 22.The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service...Show moreLast updated: 27 days ago

Promoted

Service Consultant - Health Professionals | Fixed Term Contract

Discovery LimitedZA

Job title : Service Consultant - Health Professionals | Fixed Term Contract.To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution.Provide excel...Show moreLast updated: 14 days ago

Promoted

Sales and Service Advisor

NedbankZA

Job title : Sales and Service Advisor.To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and cl...Show moreLast updated: 30+ days ago

Promoted

Service Advisor - Rola Toyota Somerset West

Rola Motor GroupZA

Job title : Service Advisor - Rola Toyota Somerset West.Job Advert Summary .We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Ser...Show moreLast updated: 2 days ago

Promoted

Product Coach : Service

Discovery LimitedZA

Job title : Product Coach : Service.The Product Coach coaches and trains according to the business and training needs for the specified business area. We’re looking for a strategic and experienced Pr...Show moreLast updated: 30+ days ago

Promoted

Sales Ambassador (Oli_Sales Amb)

Dream Hotels & ResortsZA

Job title : Sales Ambassador (Oli_Sales Amb).The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients : answering queries, offering advice, providing solutions...Show moreLast updated: 30+ days ago

Promoted

External Sales and Service Advisor Lead OBR- Hillcrest

FNB South AfricaZA

Job title : External Sales and Service Advisor Lead OBR- Hillcrest.To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships,...Show moreLast updated: 2 days ago