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Transition Manager / Senior project Manager

Transition Manager / Senior project Manager

galitechOnlineWorkFromHome, KwaZulu-Natal, South Africa
30+ days ago
Job description

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Talent Acquisition specialist | HRBP|SIRH Consultant|NATO-IT-Tech & AI Talent Management|

Location : South Africa – Remote (Work From Home)

Business Travel : Required

Contract Type : 5-Years Contract (Extendable)

Monthly Budget : $3,500 USD

The ideal candidate have to be based in S.A

About the Role

We are hiring a Transition Manager / Senior Project Manager to oversee and execute end-to-end service transitions in a dynamic EdTech environment. The successful candidate will lead the onboarding of vendor teams, manage service stabilization, and ensure alignment between business and technical stakeholders throughout the transition lifecycle.

Key Responsibilities :

  • Develop and execute transition plans for onboarding vendor resources and operationalizing services
  • Ensure seamless knowledge transfer and documentation of systems, processes, and workflows
  • Drive risk management and mitigation strategies during the transition phase
  • Define and track KPIs and SLAs to ensure service stability and performance
  • Establish governance mechanisms to monitor progress and dependencies
  • Align engineering, operations, and business stakeholders across all transition stages
  • Oversee the full transition lifecycle : initiation, planning, execution, monitoring, and closure
  • Ensure compliance with all security, regulatory, and contractual obligations
  • Act as an escalation point for transition-related issues
  • Provide regular status updates, dashboards, and executive summaries

Methodologies

Required Skills and Competencies

  • Minimum 6-8 years in Project or Transition Management, IT Services Transitions, or related domains
  • Strong experience in IT service transitions and stakeholder engagement
  • Proficient in governance frameworks, risk mitigation, and stabilization strategy
  • Working knowledge of ITIL, PMP, or PRINCE2 methodologies
  • Comfortable working in fast-paced, cross-functional environments
  • Excellent communication, negotiation, and problem-solving skills
  • Hands-on experience with JIRA, Confluence, ServiceNow, or similar tools
  • Technical understanding of Cloud, Cybersecurity, Data Services, CRM, and IT Support

    • Success Metrics

  • Achievement of defined SLAs during stabilization
  • Positive stakeholder satisfaction and feedback
  • Effective knowledge transfer with minimal disruption
  • Full compliance with security and regulatory standards

    • Mandatory Certifications

    Industry Background

    IT Services, Software Development, Cloud Platforms, Enterprise IT Operations

    Tools and Technologies

    JIRA, Confluence, ServiceNow, MS Project, Microsoft Teams, SharePoint, Slack

  • Equal Opportunity Statement

    • We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other characteristic protected by applicable law. We are committed to building an inclusive, diverse, and respectful workplace where everyone feels valued and empowered

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Contract

    Job function

    Job function

    Project Management and Information Technology

    Industries

    Technology, Information and Internet

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    Senior Project Manager • WorkFromHome, KwaZulu-Natal, South Africa