Account Manager

Job Summary

As an Account Manager, you will be responsible for managing a client account and serving as the primary project owner. This may involve overseeing a single large account or multiple medium-sized accounts.

An account consists of multiple projects and is considered a Key Client (KC) of Superunion Africa. Depending on the account, you will report directly to the Client Service Director and / or Business Unit Director.

Key Responsibilities & Accountabilities

• Serve as the secondary owner of the client relationship at the account level, working with Marketing Managers (MM) and Brand Managers (BM).
• Handle client communications effectively at MM and BM levels.
• Build, strengthen, and grow the relationship between the agency and the client, focusing on middle management.
• Manage the project team (including account support, strategy, and creative) and workflow.
• Achieve overall profit margins, targets, and farming objectives for the account.
• Oversee, report, and ensure quality control for each project within the account.
• Develop and implement approaches and processes supporting the company's overall procedures.
• Identify, interview, and assist in recruiting candidates for the account group.
• Support recruitment activities, including initial interviews, with your line manager.
• Implement internal processes to enhance efficiency on each project.
• Provide weekly forecasts on finances, staffing, and potential for account growth.
• Ensure agency standards, directives, and processes are followed daily.
• Drive the development of case studies and PR materials for major projects to enhance agency reputation.
• Apply relevant theories and methodologies in daily activities.
• Engage in continuous learning through reading and research relevant to projects.
• Assist in developing and implementing processes and systems with the Client Service Director and / or Business Unit Director.
• Scope and negotiate fees with support from senior management.
• Support the development of KC plans and quarterly forecasts.

Role-specific Professional and Technical Skills

Job Behaviours

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