Call Centre Client Intake Specialist - EST Hours (Remote)

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE : This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities

• Make outbound calls to follow up with potential clients and respond to inbound inquiries.
• Qualify leads and pass them to the appropriate Intake Coordinators.
• Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
• Learn and eventually manage intake processes independently.
• Maintain accurate records and communication via Outlook and basic Office tools.
• Provide a positive, helpful, and professional first impression to all callers.

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

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