Community Operations Manager Midrand

Vacancy : Community Operations Manager

Region : (Various)

Direct Report : Branch Manager

Indirect Report : Regional Operations Manager

Overall Purpose of the Job : The Community Operations Manager is to assist the Branch Manager with growth (OI customers attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch including but not limited to the following :

Minimum Requirements

Senior Certificate or equivalent

Post matric qualification in General Management advantageous

3 years minimum experience at Mid-Management level.

Grade B PSIRA Certificate (Including Reaction)

Valid drivers license (minimum 2 years.

Firearm competency (Handgun business purposes)

Grade B Security Certificate (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols stand-off points joint operations visibility drives etc.).
• Develop an understanding of the customer needs to drive strategy conjunction with the Branch Manager identify areas of high attrition (service price and competitors) high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and / or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

Customer Service

Staff Training

Marketing Alignment

General

Competencies (Technical & Behavioral)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Manager

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1