Overview
Senior Solutions Consultant (Distribution and Manufacturing) – SYSPRO, Johannesburg, Gauteng, South Africa. Summary : Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products and product-related support, and ensuring the resolution of issues as required.
The role identifies and resolves issues while maintaining SYSPRO standard procedures.
Responsibilities
- Train, guide, and provide customers with SYSPRO products and product-related support; ensure resolution of issues in line with SYSPRO standard procedures.
- Identify and resolve issues while maintaining SYSPRO standard procedures.
- Assist the customer in implementing and maintaining business-relevant solutions and help SYSPRO achieve ALF retention and growth.
- Ensure event tracking system procedures are followed when logging errors / queries.
- Complete assigned work according to the given schedule.
- Provide maintenance support.
- Analyze and recommend improvements to products and procedures to enhance customer usage of SYSPRO software.
- Prepare documentation for enhancements and log in the appropriate software.
- Complete job sheets for all customers with prepaid hours purchased and / or for all non-chargeable support and obtain customer sign-off.
Qualifications and Experience
Senior certificate or NQF 4 equivalent.B IT or B. Com Accounting; PPIM will be advantageous.3 - 5 years SYSPRO experience.Minimum 3 years' business process experience.Minimum 3 years' SYSPRO product experience.Knowledge and Skills
Strong channel industry knowledge.Strong influential ability.Strong business development abilities.Project management.Excellent communication skills.Details
Seniority level : Mid-Senior level. Employment type : Full-time. Job function : Consulting, Information Technology, and Sales. Industries : Software Development. Note : This listing consolidates the original role description and removes extraneous postings and boilerplate content. It retains the core responsibilities and qualifications.
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