Senior Solutions Consultant (Distribution and Manufacturing)

Overview

Senior Solutions Consultant (Distribution and Manufacturing) – SYSPRO, Johannesburg, Gauteng, South Africa. Summary : Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products and product-related support, and ensuring the resolution of issues as required.

The role identifies and resolves issues while maintaining SYSPRO standard procedures.

Responsibilities

• Train, guide, and provide customers with SYSPRO products and product-related support; ensure resolution of issues in line with SYSPRO standard procedures.
• Identify and resolve issues while maintaining SYSPRO standard procedures.
• Assist the customer in implementing and maintaining business-relevant solutions and help SYSPRO achieve ALF retention and growth.
• Ensure event tracking system procedures are followed when logging errors / queries.
• Complete assigned work according to the given schedule.
• Provide maintenance support.
• Analyze and recommend improvements to products and procedures to enhance customer usage of SYSPRO software.
• Prepare documentation for enhancements and log in the appropriate software.
• Complete job sheets for all customers with prepaid hours purchased and / or for all non-chargeable support and obtain customer sign-off.

Qualifications and Experience

Knowledge and Skills

Details

Seniority level : Mid-Senior level. Employment type : Full-time. Job function : Consulting, Information Technology, and Sales. Industries : Software Development. Note : This listing consolidates the original role description and removes extraneous postings and boilerplate content. It retains the core responsibilities and qualifications.

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