Senior Specialist : Business Transformation

Senior Specialist : Business Transformation

Vodacom Johannesburg, Gauteng, South Africa

Senior Specialist : Business Transformation

Vodacom Johannesburg, Gauteng, South Africa

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Role Purpose / Business Unit

The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Your Responsibilities Will Include

Key Accountabilities and Decision Ownership

• Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth.
• Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics.
• Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design.
• Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects.
• Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects.
• Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels.
• Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations.
• Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering.
• Design new processes to enhance efficiency and effectiveness across the organisation.
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives.
• Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards.
• Proactively identify and manage project risks, dependencies and the critical path.

Stakeholder and Relationship Management

The Ideal Candidate For This Role Will Have

Technical Competencies

Behavioural Competencies

We Make An Impact By Offering

Closing date for Applications : 14 October 2025.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications

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