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Service Supervisor

Service Supervisor

MORE Family CollectionZA
9 days ago
Job description

Job title : Service Supervisor

Job Location : Limpopo, Deadline : January 23, 2025 Quick Recommended Links

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KEY FOCUS AREAS

  • Ensure consistency in services and products offered.
  • Monitor staff and patron activities to ensure that liquor regulations are obeyed.
  • Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
  • Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
  • Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
  • Investigate guest complaints where required.
  • The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
  • Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
  • Maintain par levels for crockery, cutlery, and glassware.
  • Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
  • Maintain beverage and service equipment inventories and keep inventory records.
  • Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
  • Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.

    • REQUIREMENTS - QUALIFICATIONS AND SKILLS

  • Grade 12 and a qualification in Travel and Tourism will be an added advantage.
  • A minimum of 1 year’ experience in a similar position
  • A valid Driver's Licence
  • Sound Knoledge of TallOrder (advantage)
  • Sound knowledge of the highest level of F&B customer service in a luxury environment.
  • Sound knowledge of local, regional and international wines, and other beverages.
  • Sound knowledge of food and cooking methods, product and supply.
  • Good knowledge and understanding of stock procedures and control.
  • Good knowledge on the operation of all appliances and equipment.
  • Good knowledge of hygiene and all cleaning products used.
  • Basic knowledge of planning, budgeting and departmental administration.
  • Hospitality / Hotel / Restaurant  jobs