Service Delivery Manager : Fintech

Company Description

Mobiliti specializes in Cloud Migration and Management Services, enabling businesses to transition effectively into the digital era. Our solutions focus on modernizing IT operations to reduce costs, enhance operational efficiency, and improve IT infrastructure performance. By leveraging cost analytics, governance policies, and automation, we help organizations streamline processes while mitigating risks. Mobiliti is committed to delivering innovative and effective IT management solutions.

Role Description

This is a full-time hybrid role for a Service Delivery Manager : Fintech located in the Johannesburg, with flexibility for some remote work. The Service Delivery Manager will oversee the end-to-end delivery of Fintech and ICT services, ensuring operational excellence and customer satisfaction. Responsibilities include managing service operations, maintaining service-level agreements, and collaborating with clients to identify improvements. The role will require close coordination with internal teams to drive efficiency and a focus on exceptional customer service.

Qualifications

• Fintech and Payments industry operational experience of over 5-years
• Experience in Service Delivery Management, including oversight of end-to-end ICT service delivery processes
• Strong skills in Customer Satisfaction and Service Delivery, ensuring alignment of services with client expectations
• Proficiency in ICT Service Management methodologies and frameworks (e.g., ITIL, DevOps)
• Excellent Customer Service and interpersonal communication skills to foster positive client relationships
• Problem-solving abilities and a proactive approach to mitigating risks and addressing challenges
• Strong organizational and project management skills
• Bachelor's degree in IT, Business Administration, or a relevant field
• Experience within the fintech industry is an advantage

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