Incentives Manager - Newlands

Incentives Manager

ROLE :

The main purpose of the Incentive Manager (meetings, incentives, conventions, conferences and exhibitions) is to manage, grow and develop the department.

The manager must provide outstanding customer service and ensure sales growth.

OPERATIONAL EXCELLENCE

• Supervise all event enquiries (existing / new leads) in an accurate, appropriate and timely manner
• Supervise and support the MICE staff
• Ensure proper execution of all MICE events to the customers’ satisfaction and within budget
• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the company’s core values
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the systems
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes
• Ensure accuracy and timeliness of monthly invoices
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients)
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventative measures
• Ensure adherence to standard operating procedures
• Suggest new and improved policies and processes to improve efficiency and ensure compliance

Desired Experience & Qualifications

Personal Competencies