Service Management Analyst

ArupZA

1 day ago

Job description

Job title : Service Management Analyst

Job Location : South Africa,

Deadline : December 12, 2025

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The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Develop solutions for service management using ServiceNow

Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs

Run testing of system configuration within supporting technologies such as ServiceNow

Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify service automation opportunities.

Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups

Research and evaluate emerging technologies and automation in the service domain

Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Is this role right for you?

ServiceNow Certified System Administrator is desirable but not essential

ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential

Experience configuring solutions to support service management

Some experience working within an agile development team

Requirements capture and analysis experience

Experience analysis and configuring service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management.

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