Strategy and Operations Analyst

Ozow is a leading fintech company that’s redefining digital payments in South Africa and beyond. We’re dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology space, Ozow fosters a culture of innovation, curiosity, and collaboration.

We believe in pushing the boundaries of what’s possible and are committed to making a meaningful impact through cutting‑edge payment solutions and technology‑driven efficiency.

About the Role

We’re on the lookout for a Strategy and Operations Specialist to partner directly with our CEO. This is a high‑impact role suited for a curious, analytical thinker who thrives on transforming data and insights into strategic action.

You’ll play a key part in shaping company strategy, improving operational performance, and preparing executive materials for decision‑making. Your work will span across market research, business case development, operational analysis, and supporting strategic presentations at board and partnership levels.

What You’ll Do

• Market & Competitor Research
• Research competitors, industry products, core metrics, and valuations to support strategic decision‑making.
• Identify new market opportunities and emerging fintech trends across Africa and beyond.
• Deliver clear, data‑backed insights that help refine product positioning and growth strategy.
• Strategic Insights & Executive Reporting
• Translate complex analysis into clear narratives and visuals that influence leadership decisions.
• Create concise strategy decks and dashboards summarizing company performance, key metrics (e.g., transaction volume, merchant growth, unit economics), and market trends.
• Present regular updates on business health, competitive positioning, and strategic opportunities.
• Support the CEO in preparing for board meetings, discussions with internal stakeholders as well as external partners with comprehensive briefing materials.
• Business Case Development
• Build detailed business cases to assess product readiness for market, ROI potential, and operational impact.
• Model financial and performance outcomes to support investment or product launch decisions.
• Evaluate partnerships, expansion, and automation initiatives from a strategic value perspective.
• Strategic Planning Support
• Support the CEO and leadership team in annual strategic planning and business reviews.
• Translate business objectives into measurable goals and strategic initiatives.
• Tools, Data & Automation
• Partner with data in using Power BI and other analytics tools to track KPIs, trends, and performance indicators.
• Partner with data and amongst other teams to drive the use of AI and automation for improved decision‑making and efficiency.
• Ad Hoc Projects & Strategic Ownership
• Contribute to ad hoc cross‑functional projects that advance Ozow’s strategic priorities.
• Take ownership or act as the project champion for selected initiatives, ensuring alignment with company goals and timely execution.
• Collaborate across teams to drive delivery, track impact, and communicate progress to senior stakeholders and the CEO.
• Operational Tracking
• Monitor the progress of key strategic and operational deliverables.
• Partner with teams, where required, to identify blockers and drive resolution.

What You’ll Bring

You’ll Succeed in This Role If You :

Your skills and competencies

During the interview process you will meet with the People team, the hiring manager, and relevant C‑suite. Be prepared to complete a technical assessment that will showcase your skills.

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you’re driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards.

Ready to be exceptional? Apply now!

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