Reservations Manager

Reservations Manager

• Location : Luxury Hotel Property
• Department : Reservations
• Reports To : Travel Support Manager
• Type : Permanent | Full-Time

Are you a strategic thinker with a flair for luxury hospitality and a passion for exceptional guest service? Were seeking a Direct Reservations Manager to lead our reservations function, drive revenue through effective yield management, and deliver memorable guest experiences from first contact to final confirmation.

About the Role

As the Direct Reservations Manager, youll oversee all direct booking channels, ensure seamless reservation processes, and collaborate with key departments to maximize revenue opportunities. This is a hands-on, leadership-focused role where your operational expertise and people management skills will truly shine.

Minimum Requirements

Key Responsibilities

Reservations & Revenue Management

Team Leadership & Department Oversight

Strategic & Operational Support

Guest Relations & Communication

Additional Expectations

This role may require Duty Management or Night Shifts, as well as after-hours availability for critical operational matters. Flexibility, professionalism, and a solutions-driven approach are key to success.

Take the Next Step in Your Career

If youre driven, guest-focused, and ready to lead within a premium hospitality environment, wed love to hear from you.