Onsite Team Leader

Ntice Sourcing SolutionsWorkFromHome, Gauteng, South Africa

6 days ago

Job description

Join to apply for the Onsite Team Leader role at Ntice Sourcing Solutions .

Are you a client‑focused IT professional who thrives on building relationships, leading high‑performing teams, and delivering exceptional service? We’re seeking an Onsite Team Leader to oversee a team of engineers supporting multiple client environments, ensuring world‑class ICT delivery, operational excellence, and client satisfaction.

In this role, you’ll act as both a strategic leader and a trusted client partner, managing SLA performance, resolving escalations, and maintaining strong communication between technical teams and business stakeholders. This position requires a confident, service‑oriented personality with the ability to manage diverse priorities while motivating and developing a skilled technical team.

Responsibilities

Manage end‑to‑end onsite service delivery, ensuring SLA compliance, service consistency, and client satisfaction
Lead, mentor, and develop onsite engineers and team leads, fostering accountability and professional growth
Serve as the key client interface, building strong, trust‑based relationships and providing clear, solution‑driven communication
Oversee resolution of complex technical issues, conducting root cause analysis and implementing preventative measures
Represent onsite teams in client governance and risk review meetings, presenting operational insights and improvement plans
Monitor service performance trends, identify recurring issues, and implement process and efficiency improvements
Collaborate cross‑functionally with Service Delivery and Account Managers to identify optimisation and cost‑saving opportunities
Prepare and present operational reports, SLA dashboards, and governance summaries for both internal and client stakeholders
Promote a culture of professionalism, ownership, and continuous improvement within the onsite service teams

Qualifications

Minimum 5 years’ experience in IT support roles, with at least 2 years in a leadership or team management position

Strong understanding of Microsoft 365, networking, and infrastructure fundamentals

Proven experience managing teams and client escalations within an MSP or ICT service delivery environment

Confident communicator with excellent interpersonal and presentation skills, capable of engaging with senior stakeholders

Demonstrated experience in client‑facing environments, balancing technical performance with relationship management

Knowledge of ITIL frameworks and service governance (certification advantageous)

Experience in risk management, SLA reporting, and operational performance tracking

Financial and commercial awareness with exposure to budgeting or cost management preferred

Valid driver's licence and reliable transport required

Working Model

Hybrid role : a mix of onsite client visits and office‑based coordination

After‑hours availability may be required for escalations or governance meetings

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Technology, Information and Internet

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Team Leader • WorkFromHome, Gauteng, South Africa