Customer Service Supervisor

Description

• Assist passengers with ticket sales bookings and flight changes;
• Handle issues such as delays cancellations and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives including their training coaching and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures including pricing ticketing and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department including managing staff scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.

Requirements

Personal Attributes

Application Guideline

FlySafair reserves the right

Closing Date : 15 August 2025

Work Level Senior

Job Type Permanent

Salary Market Related

EE Position No

Location Durban

Required Experience Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type Full-Time

Experience years

Vacancy 1

#J-18808-Ljbffr