Senior Ops Processing Admin - Payments

Closing date : 6 August 2025

Job Family

Administration, Operations and Facilities

Operations

Manage Self : Technical

Job Purpose

To provide value added payment administrative services and support to Nedbank internal stakeholders within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank.

Job Responsibilities

• Minimise financial loss by verifying all payment transactions before processing the request.
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Minimise financial risk by ensuring accuracy of transactions captured on the banks systems.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Prevent financial loss by ensuring accurate calculations and capturing.
• Meet stakeholders’ expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries / complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
• Highlight risk by reporting exceptions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.

Preferred Qualification

Minimum Experience Level

Technical / Professional Knowledge

Please contact the Nedbank Recruiting Team at

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Nedbank Ltd Reg No 1951 / / 06.

Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at

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