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Gaming Technical & Amp; Floor Assistant (GTFA) X 1 (Port Edward)

Gaming Technical & Amp; Floor Assistant (GTFA) X 1 (Port Edward)

Sun InternationalZA
3 hours ago
Job description

Job title : Gaming Technical & Amp; Floor Assistant (GTFA) X 1 (Port Edward)

Job Location : KwaZulu-Natal,

Deadline : December 11, 2025

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Main Purpose of the Job

  • Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

    • Education, experience, and competencies required

  • Grade 12 Natural Science and Mathematics) or
  • N3 - Electric / Electronic
  • Meet the requirements for a gaming licence.

    • Work conditions and special requirements

  • Ability to work shifts that meet operational requirements
  • Physically able to work and stand for long periods of time
  • Physically able to move machines and handle and work with tools applicable to the job
  • This role is required to work in a smoking environment

    • Job Complexity

    Know How

  • Knowledge required involves the practical application of work procedures and processes
  • Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
  • Manages one's time and resources to ensure that objectives are achieved effectively and on time.

    • Decision making

  • Interprets customer requirements in terms of services available and the applicable constraints.
  • Takes initiative in making decision which are made within well-defined, somewhat diversified procedures and limits of authority.
  • Considers all the facts, options, and possible outcomes prior to making decisions.
  • Works independently and is orientated towards solving customer queries.

    • Accountability

  • Takes ownership of customer requests and requirements.
  • Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
  • Interprets customer requirements in terms of services available and facilities operational processes.
  • Refers problems falling outside parameters to the team leader / manager for resolution.

    • Core & Personal behavioural competencies

  • Analysing
  • Applying technical expertise and technology
  • Relating (connecting; valuing diversity and interacting)
  • Maintaining focus
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Following Instructions
  • Emotional maturity
  • Preferred Personality Traits
  • Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,

    • Technical / proficiency competencies

  • Gaming Component Knowledge
  • Gaming Component Servicing & repairs
  • System auditing& investigations
  • English verbal communication skills
  • Proficient computer skills
  • Numerical skills (calculations of large numbers)
  • Slots Products - Machine card transactions, Smart card adjustments, pay-outs
  • Loyalty Programme product knowledge
  • Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
  • Compliance procedures and regulations
  • Basic responsible gambling principles
  • Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences

    • Requirements

    Key Performance Areas

    Maintained Gaming Machines

  • Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
  • Record all job cards
  • Move and place EGMs
  • Clean-up move location
  • Ensures RGP information is displayed

    • Slots Floor Transactions

  • Verifies jackpot payouts
  • Completes and validates documentation
  • Identifies, reports and resolves faults / tilts on machines
  • Identifies and resolves transactional errors
  • Logs faults with technical departments
  • Reports defects to general appearance and functioning of gaming floor
  • Escalates issues with relevant parties : Technical, Surveillance, Security, Management
  • Resolves minor disputes and escalates issues as required

    • Gaming Technical Standards

  • Clean-up move location
  • Keep workshop tidy and safe
  • Clean, store and secure equipment

    • Customer Engagement

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products, and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
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