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Donor Care Officer

Donor Care Officer

South African National Blood ServiceGauteng, South Africa
30+ days ago
Job description

KEY PERFORMANCE AREAS (KPAS)

  • KPA 1 Financial

1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive / donor centre target by determining, packing and loading the consumables for blood drive / donor centre as per the target.

  • 1.2 Maintains and validates equipment to ensure that repairs are done timeously.
  • 1.3 Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
  • KPA 2 Customer Stakeholder

    • 2.1 Manages stakeholder relations at the blood drive and / or donor centre.

  • 2.2 Welcomes donors by greeting them as they enter the blood drive, assist with and / or guide them to the registration table.
  • 2.3 Asks Donor to read pamphlets / posters before medical assessment.
  • 2.4 Helps donors to complete donor forms and clarify any query they might have.
  • 2.5 Addresses and / or report all complaints to the in-charge before or by the end of the shift.
  • 2.6 Ensures that customer needs and priorities are understood at all times.
  • 2.7 Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
  • KPA 3 Internal Processes

    • 3.1 Collects whole blood and / or apheresis units to meet assigned target.

  • 3.2 Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
  • 3.3 Assists with setting up the blood drive in time for the arrival of donors.
  • 3.4 Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
  • 3.5 Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
  • 3.6 Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
  • 3.7 Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
  • 3.8 Documents results of all basic physical checks on relevant record sheets / Donor Questionnaires.
  • 3.9 Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
  • 3.10 Conducts confidential assessment (risk behaviour interview) with potential donors.
  • 3.11 Educates donors on high-risk behaviour.
  • 3.12 Prepares blood pack with the scale to ensure that correct volume of blood is collected
  • 3.13 Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
  • 3.14 Cares for donor during donation including providing refreshments and education.
  • 3.15 Initiates treatment in emergencies (First Aid / CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
  • 3.16 Completes all documentation post-donation and any additional reports / information as required.
  • 3.17 Provides post-donation care and advice.
  • KPA 4 Learning and Growth

    • 4.1 Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.

  • 4.2 Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
  • 4.3 Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
  • KPA 5 Governance

    • 5.1 Maintains and keeps updated staff and equipment files as per relevant policies and procedures.

  • 5.2 Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
  • 5.3 Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
  • 5.4 Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

    • Minimum Requirements

  • Education

    • Diploma / Degree in General Nursing Sciences.

  • Code B or EB Manual driver’s license.
  • Experience And Knowledge Requirements

    • 2 years Registered Professional Nursing experience.

  • Other (knowledge and skills)

    • Relevant SANBS policies and Procedures.

  • Standards of Practice for Blood transfusion in SA.

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